ars777 Privacy Policy
At ars777, your privacy is taken seriously. This Privacy Policy explains precisely what personal information we collect from players in Bangladesh, the legal basis on which we process it, how it is used to deliver a safe and personalised gaming experience, and the controls you have over your own data.
Important Notice: This Privacy Policy applies to all personal data collected by ars777 through the website https://ars777.net, its mobile-optimised interface, and all associated communication channels including email and live chat support. By registering an account or using any feature of the ars777 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
Every connection to ars777 is protected by industry-standard SSL/TLS encryption. Your personal details, payment information, and account credentials are transmitted securely at all times.
ars777 does not sell, rent, or trade your personal information to third-party advertisers. Data shared with partners is strictly limited to what is necessary to deliver our services.
Registered players have the right to access, correct, and request deletion of their personal data at any time. Submit a request to [email protected] and our team will respond within a reasonable timeframe.
All personal data held by ars777 is stored on secured servers with restricted access. Physical and logical access controls are in place to prevent unauthorised access, modification, or disclosure.
We do not hold your data indefinitely. Retention periods are defined by legal obligation, operational necessity, and regulatory guidance. Data that is no longer required is securely deleted or anonymised.
ars777 uses cookies and similar technologies to maintain session state, analyse site performance, and personalise your experience. Full details of cookie categories and their purposes are provided in the Cookies section below.
Data We Collect
ars777 collects personal data from players in Bangladesh through several channels: directly when you register an account, when you use Platform features, when you contact our support team, and automatically through your device and browser as you navigate the site. The categories of personal data we collect are described below.
Registration and Identity Data
When you create an ars777 account, we collect your full legal name, date of birth, email address, mobile phone number, and residential address. This information is required to verify your identity, confirm that you meet the minimum age requirement of 18 years, and comply with our anti-money-laundering obligations. You may also be asked to provide a copy of a government-issued identity document such as a Bangladesh National Identity Card (NID), passport, or driving licence at the verification stage.
Financial and Payment Data
To process deposits and withdrawals, ars777 collects payment method details relevant to your chosen method. For bKash, Nagad, Rocket, and Upay transactions, this includes your registered mobile wallet number. For Visa and Mastercard transactions, card details are processed by our payment processor and are not stored on ars777 servers in full. We retain records of transaction amounts, dates, and references for accounting, fraud prevention, and regulatory compliance purposes.
Account Activity and Gaming Data
ars777 records all activity conducted through your account, including bets placed, games played, deposit and withdrawal history, bonus claims, and session durations. This data is used for account management, dispute resolution, responsible gaming monitoring, and platform improvement. Game activity logs are retained in accordance with the data retention schedule described in Section 6.
Technical and Device Data
When you access ars777, our servers automatically collect technical data including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and the pages you visit. This data is collected through server logs and cookies and is used for platform security, fraud detection, and analytics purposes.
Communications Data
When you contact ars777's support team — whether by email, live chat, or any other channel — we retain records of those communications including timestamps, message content, and any attachments. This data is used to resolve your enquiry, train support staff, and maintain a record of interactions for audit purposes.
- Identity & registration details
- Payment method & transaction records
- Betting history & gaming session logs
- IP address, device & browser data
- Support communications & chat logs
- Identity verification documents (KYC)
Minimum Age: ars777 does not knowingly collect personal data from individuals under the age of 18. If we discover that a minor has provided personal data, the account will be closed and all data deleted or anonymised promptly.
Legal Basis for Processing
ars777 processes personal data only where a valid legal basis exists for doing so. The primary legal bases on which we rely are described below. For any processing activity not explicitly described in this Privacy Policy, ars777 will identify and document the applicable legal basis before commencing processing.
Processing your registration data, payment details, and account activity is necessary to perform the contract between you and ars777 — specifically, to operate your account and deliver gaming services.
Certain processing activities — such as identity verification (KYC), transaction monitoring, and record-keeping — are required to comply with applicable anti-money-laundering, counter-terrorism financing, and data protection obligations.
We process technical data, usage analytics, and fraud-detection signals based on our legitimate interest in operating a secure and reliable platform, preventing financial crime, and improving service quality for all players.
Where we send marketing communications or use non-essential cookies, we rely on your explicit consent. You may withdraw consent at any time by contacting [email protected] or adjusting your cookie preferences.
How We Use Your Data
The personal data collected by ars777 is used for a defined set of purposes that are directly connected to the operation of the Platform and the delivery of services to players in Bangladesh. We do not use your data for purposes incompatible with those described in this Privacy Policy without first notifying you and, where required, obtaining your consent.
The specific purposes for which ars777 uses your personal data include:
- Account management: Creating and maintaining your player account, verifying your identity and age, resetting credentials, and managing account preferences.
- Payment processing: Executing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; reconciling transactions; and resolving payment disputes.
- Regulatory compliance: Conducting know-your-customer (KYC) checks, monitoring transactions for suspicious activity in line with anti-money-laundering obligations, and maintaining records as required by applicable law.
- Customer support: Responding to enquiries, resolving complaints, processing account-closure and self-exclusion requests, and maintaining records of support interactions for quality and audit purposes.
- Responsible gaming: Monitoring account activity for signs of problem gambling, applying self-exclusion requests, enforcing deposit and session limits, and providing targeted responsible gaming communications where appropriate.
- Fraud prevention and security: Detecting and investigating unauthorised access, account compromise, bonus abuse, collusion, and money-laundering activity; protecting other players and the integrity of the Platform.
- Platform improvement: Analysing aggregated usage data to identify bugs, improve navigation, optimise game loading times, and develop new features that benefit players.
- Marketing communications: Sending promotional emails about relevant bonuses, seasonal offers (BPL season promotions, Eid offers, Pohela Boishakh specials), and platform updates — subject to your marketing consent preferences.
ars777 does not engage in automated decision-making that produces significant legal effects for individual players without human review. Where automated systems flag an account for review (for example, fraud-detection algorithms), a member of the compliance team will review the case before any material action is taken.
- Account creation & identity verification
- bKash / Nagad / Rocket payment processing
- AML / KYC regulatory compliance
- Customer support & dispute resolution
- Responsible gaming monitoring
- Fraud detection & platform security
- Platform analytics & improvement
- Marketing (with consent only)
Data Sharing and Third Parties
ars777 does not sell your personal data to third parties. We share personal data with external parties only where necessary to deliver our services, comply with legal obligations, or protect the integrity of the Platform. All third-party data processors engaged by ars777 are subject to contractual obligations that require them to process personal data only for the specific purposes defined by ars777 and in accordance with applicable data protection standards.
The categories of third parties with whom ars777 may share your personal data are as follows:
| Third-Party Category | Examples | Purpose of Sharing | Data Shared |
|---|---|---|---|
| Payment processors | bKash, Nagad, Rocket, Upay, Visa/Mastercard acquirer | Execute deposits and withdrawals | Payment method details, transaction amounts, account reference |
| Identity verification providers | KYC document processing services | Verify identity and age in compliance with AML obligations | Full name, date of birth, document scans, selfie/photo |
| Game content providers | Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt | Deliver casino and live dealer game content | Player session token, anonymous game ID (no PII transmitted to studios) |
| Fraud prevention and security | Risk intelligence platforms | Detect and prevent fraud, money laundering, and account abuse | IP address, device fingerprint, transaction patterns |
| Analytics providers | Web analytics services (anonymised) | Understand platform usage and improve user experience | Anonymised/pseudonymised browsing data and session statistics |
| Legal and regulatory authorities | Law enforcement, financial intelligence units | Comply with legal obligations, respond to lawful requests | Data as required by the specific request or legal instrument |
International transfers: Some of ars777's third-party processors operate servers outside Bangladesh. Where personal data is transferred internationally, ars777 ensures that appropriate safeguards are in place — such as standard contractual clauses — to protect your data to a standard equivalent to that described in this Privacy Policy.
Data Retention
ars777 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable legal, regulatory, or contractual obligations. Once the applicable retention period has elapsed, data is securely deleted or irreversibly anonymised so that it can no longer be attributed to an individual.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | AML / regulatory record-keeping obligations |
| Identity verification documents | Duration of account + 5 years after closure | KYC compliance and potential dispute evidence |
| Transaction records | 7 years from transaction date | Financial record-keeping and audit requirements |
| Betting and gaming history | 5 years from bet/session date | Dispute resolution and responsible gaming audits |
| Support communications | 3 years from last interaction | Quality assurance and complaint resolution |
| Technical logs (IP, device) | 12 months from collection | Security monitoring and fraud investigation |
| Marketing consent records | Duration of consent + 3 years | Evidence of lawful marketing basis |
| Anonymised analytics data | Indefinite (non-personal) | Platform improvement — no individual identifiable |
Early deletion requests: You may request early deletion of your personal data by contacting [email protected]. We will honour such requests unless retention is required by law. Where we are legally obligated to retain data, we will inform you of the specific obligation and the period after which deletion will occur.
Your Privacy Rights
As a player on the ars777 platform, you have a number of rights in relation to the personal data we hold about you. ars777 is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, please submit a written request to [email protected] from the email address registered on your account. We will acknowledge your request within 5 business days and aim to resolve it within 30 calendar days. In cases of complexity or high volume, we may extend this period by a further 30 days, in which case we will notify you accordingly.
How to exercise your rights: Send a written request to [email protected] from your registered email address. Please include your full name, registered username, and a description of the right you wish to exercise. ars777 may ask for identity verification before processing the request to protect against unauthorised access to your data.
Data Security
ars777 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, alteration, or disclosure. While no system can guarantee absolute security, we continuously review and update our security practices to reflect current best-practice standards for the online gaming industry.
Technical Measures
All data transmitted between your device and the ars777 platform is protected using SSL/TLS encryption. Sensitive data fields — including passwords — are stored using industry-standard one-way hashing algorithms; plaintext passwords are never retained. Payment card data is processed via PCI-DSS-compliant payment processors and is not stored in full on ars777 servers. Access to production databases and systems is restricted to authorised personnel only, and all administrative access is logged and monitored.
Organisational Measures
ars777 operates a principle of data minimisation — we collect only the personal data that is genuinely necessary for the purposes described in this Privacy Policy. Internal access to personal data is granted on a need-to-know basis, and all staff and contractors who handle personal data are subject to confidentiality obligations. Regular internal reviews assess the effectiveness of our data protection practices and identify areas for improvement.
Incident Response
In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected individuals, ars777 will take immediate steps to contain the breach, assess its scope and impact, and notify affected players promptly. ars777 will provide clear information about the nature of the breach, the data involved, and the steps being taken to mitigate the impact.
Your Role in Keeping Your Account Secure
You also play an important role in protecting your own account. ars777 strongly recommends that all players use a strong, unique password for their account, enable any available two-factor authentication, avoid accessing the Platform from shared or public devices, and contact [email protected] immediately if they suspect unauthorised access to their account. ars777 will never ask for your password via email, live chat, or any other channel.
- SSL / TLS encryption on all connections
- One-way password hashing (never stored in plain text)
- PCI-DSS compliant payment processing
- Role-based access controls on internal systems
- Continuous monitoring for suspicious activity
- Regular security reviews and staff training
- Documented incident response procedures
Suspect unauthorised access? Contact our support team immediately at [email protected]. We will lock your account and investigate without delay. Our support team is available 24/7 in English.
Changes to This Policy and How to Contact Us
ars777 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When material changes are made, we will post the updated Privacy Policy on this page with a revised "Last updated" date and, where appropriate, notify registered players by email. We encourage you to review this Privacy Policy periodically to stay informed about how your data is being protected.
Your continued use of the ars777 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised policy, you should stop using the Platform and may request account closure by contacting [email protected].
Contact and Data Enquiries
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by ars777, please contact our data protection team in writing at:
Email: [email protected]
Response time: Within 5 business days for general enquiries; within 30 calendar days for formal data subject requests.
Language: English
Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
ars777 is committed to resolving all privacy-related concerns amicably and transparently. If you feel your concern has not been addressed adequately, you may escalate through our formal dispute resolution process, details of which are available on request.
Have Questions About Your Privacy at ars777?
Review our full FAQ, explore our Responsible Gaming tools, or contact our English-language support team at any time.